Restela Refund and Returns Policy

Last updated: 17 June 2026

If a Restela product is not the right fit for you, we want to make it straightforward to put things right. This policy explains what is covered, who qualifies, and what you need to do to claim a refund.

Our 100-Day Promise

If our products do not meet your expectations, you have 100 days from the date your order was delivered to request a refund equal to 25% of your order value.

The 100-day window starts on the confirmed delivery date shown on your tracking. Any request received after the window closes will not be approved, regardless of the reason.

Who Qualifies

To qualify for a refund under our 100-Day Promise, your request must meet all of the conditions below.

Timing. We must hear from you within 100 days of the confirmed delivery date.

Condition of the product. The product must come back to us unopened, with its outer seal intact, in the original packaging it arrived in. We cannot accept any product that has been opened, used, or whose seal has been broken, and no such product is eligible for a refund.

Proof of purchase. You will need to share your order number with us, or the email address used at checkout, so that we can locate the order.

Return required. We need to receive the product back in order to issue a refund. Returns must be sent to the address we provide once your request is approved (this is currently in Poland). Return shipping costs are paid by you and are not refunded. We do not take responsibility for any package that is lost or damaged in transit on its way back to us, so we recommend using a tracked service.

What you get back. Refunds cover the product purchase price only. Shipping and handling charges are not refunded.

What's Outside the Promise

A refund is not available in any of the following situations:

• A request submitted after the 100-day window has ended.
• A subscription renewal or recurring charge that was processed after the initial 100-day window expired.
• An order that was already fulfilled and shipped once the 100-day period had passed.
• A product that has been opened, used, has a broken seal, or shows signs of damage caused after delivery.
• A return that reaches us without your having first contacted us and received a return confirmation.
• Any situation outside the conditions set out in this policy.

We do not make exceptions outside the 100-day window.

Damaged or Wrong Items

Please check your order as soon as it arrives. If a product is missing, damaged in transit, or you have received the wrong item, get in touch with us within 48 hours of delivery so that we can investigate and put things right. Where possible, attach a photo of the issue, including the outer packaging.

If we confirm the problem, we will arrange a replacement at no additional cost to you, or, if a replacement is not possible, a refund of the affected item.

This route is separate from our 100-Day Promise. It covers issues we are responsible for, not a change of mind.

How to Request a Refund

To start a return under our 100-Day Promise, please email us at help@restela.co with your order number and a short note about why you would like to return the product. Any return we receive before we have approved your request will be refused.

Once we receive and check the returned product, we will let you know whether the refund has been approved. If it is, we will process it back to your original payment method within 15 business days of accepting the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If You're on a Subscription

If your order is part of a subscription, it is your responsibility to manage or cancel it within the 100-day window if you want to stop future deliveries. Any renewal that is processed after the window has ended is not eligible for a refund.

You can manage or cancel your subscription at any time at sub.restela.co. To stop a charge from being processed, your cancellation must reach us at least 24 hours before your next scheduled billing date.

A failure to cancel or change your subscription before the next renewal is not, on its own, a reason for a refund.

Repeated Refund Requests

We reserve the right to refuse a refund request from any customer who has, in our reasonable judgment, requested more than two refunds in any rolling twelve-month period.

By Placing an Order

By placing an order on restela.co, you confirm that you have read this policy in full, including all of the conditions and limits, and that you accept it.

How to Reach Us

For anything related to a return, refund, damaged delivery, or any other question about this policy, get in touch:

Email: help@restela.co

We will respond as quickly as we can.