Restela Shipping and Delivery Policy

Last updated: 17 June 2026

We ship our products to customers around the world. This page sets out how shipping works, what to expect after you place an order, and what happens if something goes wrong.

Where We Ship and How Long It Takes

Where we ship. We accept orders from customers in most countries. Delivery times, available shipping options, and any applicable import duty or tax will vary depending on where you are. The options available to you, and what they cost, are displayed at checkout.

Order processing. We process orders Monday to Friday and aim to dispatch them within 1 to 2 business days of payment being received. Orders placed after our daily cut-off, on a weekend, or on a public holiday are handled on the next business day.

Delivery timeframes. After your order has been dispatched, you can typically expect it to reach you within 7 to 12 business days, depending on the destination and the shipping option you chose. These are estimates only, not guaranteed dates. Carrier delays, customs processing, and bad weather can all push delivery past the estimate, and none of those are within our control.

Tracking your order. We send you a dispatch email with a tracking number as soon as your package leaves us. You can use it to check on your order's progress until it lands at your door.

If Your Order Has a Problem

Damaged delivery. If your order arrives damaged, please get in touch with us within 48 hours of delivery at help@restela.co. If you can, attach photos showing the damage, including the outer packaging, so we can investigate and put things right as quickly as possible.

Lost shipment. If your package looks like it has gone missing in transit, get in touch with us right away. We will start an investigation with the carrier and work out a fair resolution, which can include sending a replacement order.

When We Cannot Deliver

Incorrect shipping address. Giving us a correct, complete shipping address is your responsibility. If an order cannot be delivered, or comes back to us because the address you provided was wrong, incomplete, or otherwise unusable, the rules below apply:

We will deduct a 15% processing fee from the original order amount if you ask for a refund because of an incorrect address. The fee covers the work we do on our side to handle the failed delivery, including return shipping, admin, and restocking.

The remaining 85% will be sent back to your original payment method as soon as we receive the returned shipment and process it. If you would like the order resent to a corrected address, you will need to cover that cost separately.

Unclaimed packages and failed delivery attempts. If a package comes back to us because the delivery was refused, no one was available to accept it, or it was not picked up from a pickup point inside the time window the carrier set, the rules below apply:

From the moment your order is dispatched we keep you in the loop with a series of updates, including a dispatch confirmation that carries the tracking link, and follow-up alerts when a delivery attempt happens or when your parcel is waiting at a pickup point. Checking those updates and acting on them in good time falls on you.

When a package is returned to us for either of these reasons, the shipping fee you originally paid is not refunded. To have your order reshipped, you will need to pay the full shipping cost a second time before we put the parcel back into the post. If you would rather have a refund instead, we will subtract the original shipping cost from the amount we send back. Any extra cost we incur because of the return is also for you to cover.

How to Reach Us

If you have any question about your shipment or this policy, get in touch:

Email: help@restela.co

Address: Fortuna Adiuvat LLC, 33 N Gould St, Sheridan, Wyoming 82801, United States

Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

We will respond as quickly as we can.